Noora Health is focused on improving patient outcomes in public health systems in India, Bangladesh, and Indonesia by training the family caregivers of patients admitted to government hospitals - making them an integral part of healthcare delivery. They develop high quality training and education materials (videos, flipcharts etc) delivered through a train the trainer model for healthcare professionals to use in-hospital to upskill and train the family and patient. They also have a post-discharge follow-up on mobile (via WhatsApp, teletraining, and voice messages) that allows them to share content with families when they return home, be there in a moment of need, answer questions etc.
They have seen remarkable outcomes – in a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, newborn readmissions by 56%, and newborn mortality by 18%.
Noora Health is in the scale-up phase of their work, aiming to reach 70 million caregivers in the next five years (they recently surpassed 3 million), and they are eager to leverage their digital capabilities to achieve this with high fidelity to the quality they are known for.